Refund Policy

In short

Full refund within 7 days of purchase, if you haven't generated more than 2 chapter drafts. After that window, or once a third draft is generated, purchases aren't refundable, but you keep full access to finish your book. Defective prints are replaced, not refunded. Postage is calculated when your book is assembled and printed, not when you buy a licence. This page is the same policy as Section 9 of our Terms of Service.

1. Who this policy is with

This Refund Policy is issued by Human Books (ABN 83 432 174 196) ("Human Books", "we", "us"). It covers purchases made through humanbooks.com, including book licences, gift licences, and printed copy orders.

2. Digital licences and book plans

• Within 7 days of purchase, and before you've generated more than 2 chapter drafts: full refund on request.
• After 7 days, or once you've generated more than 2 chapter drafts (whichever comes first): no refund, but you keep full access to finish and use your book.
• Both conditions must still be met for a refund: the request must arrive within 7 days, and you must not have generated more than 2 chapter drafts.

3. Printed copies and postage

• Postage: shipping and postage are calculated when your book is assembled and sent to print. The final cost depends on the finished book (including page count) and the delivery address. It is not fixed at the time you buy a licence or plan. We don't mark up postage — we charge you only what our print partner charges us for shipping that order. The amount shown at print checkout is what you pay for postage.
• Once a print job has been submitted to production, it can't be cancelled for a refund. Production begins immediately on submission.
• We don't accept returns of printed books for change of mind. Each copy is print-on-demand and made to your approved content and design.
• If your printed copy arrives damaged, defective, or clearly not matching what you approved, contact us within 30 days of delivery and we'll arrange a reprint at no cost to you. We don't offer cash refunds on defective prints, only replacement.
• Shipping address accuracy is your responsibility. We're not responsible for delivery failure caused by an incorrect address you supplied.

4. Share links and prepaid copies

If a share link you've sent or pre-paid for expires unclaimed, you receive account credit, never a cash refund. Resending generates a new link. Credit can be used on a future order.

5. How to request a refund

Email yourstory@humanbooks.com with your order reference (from your receipt or confirmation email) and the email address used at checkout. Eligible refunds are processed back to the original payment method, and can take up to 30 days to appear, depending on your bank or card provider.

6. Consumer law

Nothing in this policy excludes or limits any consumer guarantee you're entitled to under the Australian Consumer Law, or an equivalent mandatory consumer protection law in your own country, that cannot be excluded by agreement.

For customers in the EU/UK: digital content is generally exempt from the standard 14-day withdrawal right once you've expressly requested delivery to begin and acknowledged you lose that right by doing so, which is effectively what happens when you begin answering questions and generating a chapter. Nothing here removes any right that can't lawfully be waived.

7. Related documents

This policy forms part of our Terms of Service. See also our Privacy Policy.